PRIVACY POLICY

Last Updated: October 6, 2026

Curated Experiences (“Curated Experiences,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and otherwise process personal information when you visit www.curatedexp.com (the “Site”), communicate with us, become a member or client, request or purchase tickets, travel arrangements, experiences, hospitality, concierge services, or other services from us, or otherwise interact with Curated Experiences.

Curated Experiences provides concierge, ticketing, travel coordination, hospitality, and experience-related services and may act as an intermediary between clients and third-party suppliers, including ticket sellers and brokers, venues, event organizers, hotels, property providers, transportation providers, aviation providers, talent representatives, hospitality providers, payment processors, and other third parties.

By interacting with Curated Experiences, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and any additional terms provided in connection with a particular service or transaction.

1. PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with us and the services you request.

We may collect the following categories of information.

A. Contact and Identification Information

This may include:

  • name;

  • email address;

  • telephone number;

  • mailing or billing address;

  • company or employer;

  • job title;

  • account username or similar account information; and

  • information you provide when communicating with our concierge team.

B. Transaction and Commercial Information

We may collect information concerning:

  • tickets, experiences, hospitality, travel, or other services requested or purchased;

  • transaction amounts;

  • invoices;

  • order and booking history;

  • membership information;

  • event preferences;

  • seating preferences;

  • travel preferences;

  • hospitality preferences;

  • requested amenities;

  • delivery information;

  • customer service history; and

  • information relating to refunds, cancellations, disputes, or chargebacks.

C. Payment and Financial Information

When you purchase services, payment-related information may include:

  • billing name and address;

  • payment method;

  • payment card information;

  • bank or wire-transfer information;

  • transaction identifiers; and

  • payment authorization information.

Payment information may be collected or processed by third-party payment processors, financial institutions, acquiring banks, or other payment-service providers.

Where payment information is processed directly by a third-party payment processor, we may receive transaction confirmations and limited payment information rather than complete payment-card credentials.

D. Event, Travel, and Fulfillment Information

Certain services require additional information to complete a booking, reservation, credential, ticket transfer, itinerary, travel arrangement, or other request.

Depending on the service, this may include:

  • attendee or traveler names;

  • names and information concerning members of your party;

  • age or date of birth;

  • airline or travel information;

  • itinerary information;

  • loyalty-program information;

  • hotel preferences;

  • arrival and departure details;

  • ticket-transfer information;

  • seating information;

  • accessibility requests;

  • dietary requests;

  • emergency contact information; and

  • other information reasonably required by a supplier to fulfill your request.

For certain travel, international, security-sensitive, credentialed, or high-profile experiences, we or a supplier may request information from identification documents such as a passport or government-issued identification.

Please provide sensitive information only when it is reasonably necessary for the service you are requesting.

E. Information About Other Guests

You may provide information concerning another individual when arranging travel, event access, hospitality, tickets, or experiences for a group, family member, employee, guest, or other traveler.

If you provide personal information concerning another person, you represent that you are authorized to provide that information to us and to permit us to process and disclose it as reasonably necessary to provide the requested services.

You are responsible for communicating relevant information about this Privacy Policy to members of your party where appropriate.

F. Identity Verification, Security, and Background Information

Certain exclusive experiences, suppliers, venues, talent representatives, security organizations, or other providers may impose identity-verification, security-clearance, credentialing, or background-check requirements.

Where legally permissible and reasonably necessary for a requested service, information requested for these purposes may include:

  • legal name;

  • date of birth;

  • government identification information;

  • identity documents; or

  • other information required by the applicable supplier or authorized screening provider.

We seek to limit the collection of highly sensitive information and may direct individuals to provide such information directly to the applicable third-party provider where practicable.

G. Communications

We may collect information contained in communications with us, including communications by:

  • email;

  • telephone;

  • SMS or text message;

  • website forms;

  • concierge communications;

  • social media;

  • messaging services; and

  • customer-support interactions.

This may include requests, preferences, feedback, complaints, and other information you choose to provide.

H. Website, Device, and Usage Information

When you access the Site, we and service providers supporting the Site may automatically collect certain technical information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • referring website;

  • pages viewed;

  • date and time of access;

  • approximate geographic location derived from IP address;

  • website interactions;

  • session information; and

  • cookie or similar technology identifiers.

I. Information From Third Parties

We may receive personal information from third parties involved in providing or facilitating services, including:

  • ticket suppliers and brokers;

  • event organizers;

  • venues;

  • hospitality providers;

  • hotels and accommodation providers;

  • transportation companies;

  • aviation providers;

  • travel suppliers;

  • talent representatives;

  • concierge partners;

  • corporate clients;

  • payment processors;

  • fraud-prevention providers;

  • marketing and technology providers; and

  • individuals arranging services on your behalf.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business and commercial purposes, including to:

  • respond to inquiries;

  • provide concierge services;

  • identify and source tickets, experiences, travel, accommodations, hospitality, or other requested services;

  • obtain quotes and availability;

  • arrange and fulfill purchases and reservations;

  • transfer or deliver tickets and credentials;

  • coordinate group bookings;

  • communicate information to suppliers necessary to complete a transaction;

  • process and verify payments;

  • administer memberships;

  • provide customer support;

  • manage itineraries and logistics;

  • authenticate users or transactions;

  • prevent fraud, abuse, unauthorized transactions, or other unlawful activity;

  • satisfy supplier, venue, security, or credentialing requirements;

  • resolve disputes, refunds, cancellations, and chargebacks;

  • maintain business and transaction records;

  • personalize our recommendations and services;

  • communicate regarding upcoming events, experiences, travel opportunities, or other services where permitted by law;

  • operate, maintain, troubleshoot, analyze, secure, and improve the Site and our services;

  • enforce contracts and our Terms of Service;

  • establish, exercise, or defend legal claims;

  • comply with subpoenas, court orders, governmental requests, tax requirements, accounting requirements, and other legal obligations;

  • protect the rights, property, security, and safety of Curated Experiences, our clients, our suppliers, or others; and

  • accomplish other purposes disclosed at the time information is collected or with your authorization.

3. DISCLOSURE OF PERSONAL INFORMATION

Because Curated Experiences operates as a concierge and intermediary, providing requested services frequently requires us to disclose information to third parties.

We may disclose personal information to the following categories of recipients.

A. Suppliers and Service Providers

Information may be disclosed as reasonably necessary to suppliers involved in fulfilling your request, including:

  • ticket sellers or brokers;

  • venues;

  • event organizers and promoters;

  • sports teams and leagues;

  • hospitality providers;

  • hotels and accommodation providers;

  • airlines or aviation providers;

  • ground transportation providers;

  • property and villa providers;

  • restaurants;

  • travel suppliers;

  • talent, athlete, celebrity, or entertainment representatives;

  • security and credentialing providers;

  • shipping and delivery providers; and

  • other suppliers involved in an experience or itinerary.

Those third parties may process your information pursuant to their own privacy policies and terms.

Curated Experiences does not control the independent privacy practices of unaffiliated third parties.

B. Technology and Business Service Providers

We may provide information to companies that assist us with functions such as:

  • website hosting;

  • payment processing;

  • email;

  • communications;

  • customer relationship management;

  • analytics;

  • marketing;

  • accounting;

  • cloud storage;

  • information technology;

  • fraud prevention;

  • security;

  • identity verification; and

  • professional services.

These providers may process information on our behalf or, in some circumstances, as independent businesses under their own privacy terms.

C. Payment Providers and Financial Institutions

Information necessary to process transactions, prevent fraud, administer chargebacks, verify payments, or conduct wire transfers may be provided to payment processors, card networks, acquiring banks, issuing banks, financial institutions, and fraud-prevention providers.

D. Corporate or Group Clients

If services are purchased or arranged by an employer, company, membership organization, travel advisor, concierge, family representative, or another individual on your behalf, we may provide appropriate booking, fulfillment, or transaction information to that party.

E. Legal, Security, and Compliance Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • comply with applicable law;

  • respond to lawful government, regulatory, judicial, or law-enforcement requests;

  • comply with subpoenas, warrants, court orders, or legal process;

  • investigate fraud or security incidents;

  • enforce agreements;

  • collect amounts owed;

  • investigate or defend claims;

  • protect our rights, property, or safety; or

  • protect the rights, property, or safety of clients, suppliers, or others.

F. Business Transactions

If Curated Experiences is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, due diligence process, or other business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

G. With Your Direction or Consent

We may disclose information where you request, direct, authorize, or consent to the disclosure.

4. SALE AND SHARING OF PERSONAL INFORMATION

Curated Experiences does not sell personal information in exchange for money as part of its ordinary business model.

Some privacy laws define “sale” or “sharing” more broadly than an exchange of information for money. Certain website advertising, analytics, or cookie technologies, if used, may constitute a sale, sharing, targeted advertising, or similar activity under applicable law.

Where applicable law gives you a right to opt out of such processing, we will provide a method of exercising that right as required by law.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

5. COOKIES AND SIMILAR TECHNOLOGIES

The Site and providers supporting the Site may use cookies, pixels, tags, local storage, analytics tools, or similar technologies.

These technologies may be used to:

  • operate the Site;

  • remember settings;

  • maintain security;

  • understand Site traffic;

  • measure Site performance;

  • diagnose technical problems;

  • understand how visitors interact with the Site; and

  • support marketing or advertising where applicable.

Your browser may allow you to block or delete cookies. Blocking certain cookies may cause portions of the Site to function improperly.

Where required by applicable law, we will provide additional cookie choices or consent mechanisms.

6. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted technical standard governing traditional Do Not Track signals, the Site may not respond to every traditional Do Not Track signal.

Where applicable law requires recognition of legally valid browser-based opt-out preference signals, such as Global Privacy Control, we will process qualifying signals as required by law.

Third parties providing content, analytics, or other functionality on the Site may collect information regarding your activities over time and across websites, subject to their own technologies and privacy practices.

7. EMAIL AND TEXT COMMUNICATIONS

We may send transactional or relationship communications concerning:

  • purchases;

  • reservations;

  • tickets;

  • travel;

  • membership;

  • account activity;

  • payment;

  • fulfillment;

  • security;

  • customer service; and

  • other services you have requested.

Where permitted by law, we may also send marketing communications concerning experiences, events, travel opportunities, memberships, or related services.

You may unsubscribe from marketing emails using the unsubscribe mechanism contained in the communication.

Where we offer recurring marketing text messages, consent to marketing messages is not a condition of purchasing services unless otherwise expressly permitted by law. Message and data rates may apply.

You may opt out of marketing text messages by following the instructions contained in the message, including replying STOP where applicable.

Opting out of marketing communications does not prevent us from sending non-marketing messages reasonably necessary to administer transactions or an existing business relationship.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, accounting, tax, security, fraud-prevention, dispute-resolution, contractual, and recordkeeping requirements.

Retention periods vary depending on the type of information and transaction.

When determining retention periods, we may consider:

  • the duration of our relationship with you;

  • the nature and sensitivity of the information;

  • the duration of a transaction or membership;

  • supplier requirements;

  • tax and accounting requirements;

  • payment and chargeback periods;

  • applicable statutes of limitation;

  • actual or anticipated disputes;

  • security and fraud-prevention needs; and

  • applicable legal obligations.

We may retain records for longer periods where reasonably necessary to establish, exercise, or defend legal claims, respond to governmental or legal process, investigate suspected wrongdoing, or comply with law.

9. INFORMATION SECURITY

We use administrative, technical, and organizational safeguards that we consider appropriate to the nature of the information we process and our business operations.

However, no website, database, network, transmission method, payment system, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot and do not guarantee that personal information will never be accessed, disclosed, altered, lost, misused, or destroyed by an unauthorized person.

You are responsible for using reasonable precautions when communicating sensitive information electronically and for protecting passwords, email accounts, devices, and other credentials used to receive tickets, reservations, or account information.

If you believe information associated with your interactions with Curated Experiences has been compromised, please contact us promptly at contact@curatedexp.com.

10. CHILDREN

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site without authorization as required by applicable law.

Children may attend events, participate in family travel, or be included in reservations arranged by a parent, guardian, or authorized adult. In those circumstances, limited information about a minor may be processed as reasonably necessary to arrange or fulfill the requested service.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at contact@curatedexp.com.

11. SENSITIVE PERSONAL INFORMATION

Some services may require information that is considered sensitive personal information under applicable privacy laws.

Depending on the requested service, this could include:

  • passport or government-identification information;

  • account credentials;

  • financial information;

  • information necessary for security or identity verification;

  • precise travel or itinerary information; or

  • information concerning dietary, accessibility, or similar requirements voluntarily supplied in connection with a service.

We use sensitive personal information for purposes reasonably necessary to provide requested services, maintain security, prevent fraud, comply with legal obligations, and perform other purposes permitted by applicable law.

We encourage clients not to send Social Security numbers, complete payment-card credentials, passport images, or other highly sensitive information through ordinary email unless specifically requested and reasonably necessary.

12. YOUR PRIVACY RIGHTS

Depending on where you reside and subject to applicable law, you may have rights regarding your personal information.

Such rights may include the right to:

  • request information concerning personal information we maintain about you;

  • request access to certain personal information;

  • request correction of inaccurate information;

  • request deletion of certain information;

  • obtain a portable copy of certain information;

  • opt out of certain sales, sharing, or targeted advertising;

  • limit certain uses of sensitive personal information; and

  • appeal certain privacy-rights decisions.

These rights are not absolute. Applicable law may permit or require us to retain information notwithstanding a request, including information necessary to complete transactions, detect fraud, maintain security, satisfy legal obligations, maintain financial records, establish or defend legal claims, or exercise other rights permitted by law.

To submit a privacy request, contact:

Email: contact@curatedexp.com

Please include sufficient information for us to identify your relationship with Curated Experiences and understand your request.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may make a request on your behalf. We may require documentation confirming the agent's authority and may independently verify your identity where permitted.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

13. CALIFORNIA PRIVACY NOTICE

This section supplements the remainder of this Privacy Policy for California residents.

California Online Privacy Protection Act

California law requires operators of certain commercial websites that collect personally identifiable information from California residents to disclose their online information practices.

The categories of information we may collect and the categories of third parties with whom information may be disclosed are described above.

California Consumer Privacy Act

To the extent Curated Experiences is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), California residents may have rights provided by that law, subject to statutory exceptions and limitations.

Depending on the circumstances, these may include rights to know, access, correct, or delete personal information, to opt out of certain sales or sharing, to limit certain uses of sensitive personal information where applicable, and to receive equal service and pricing when exercising CCPA rights.

Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be waived.

Categories of Personal Information

Depending on your interaction with us, during the preceding twelve months we may have collected categories of personal information corresponding to:

  • identifiers;

  • customer-record information;

  • commercial information;

  • financial and payment-related information;

  • internet or electronic-network activity information;

  • approximate geolocation information;

  • professional or employment-related information;

  • preferences and characteristics derived from interactions with us; and

  • sensitive personal information where reasonably necessary for requested services.

Sources, purposes, and categories of recipients are described elsewhere in this Privacy Policy.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals except as permitted by applicable law.

14. THIRD-PARTY WEBSITES AND SERVICES

The Site or our communications may contain links to websites or services operated by third parties.

Additionally, fulfilling a request may require you to interact directly with a supplier or third-party platform.

Curated Experiences does not control and is not responsible for the privacy practices, security, content, or data-handling practices of unaffiliated third parties.

We encourage you to review the privacy policies and terms of any third party to which you provide personal information.

15. INTERNATIONAL SERVICES AND DATA TRANSFERS

Curated Experiences provides access to events, accommodations, experiences, transportation, and other services in locations around the world.

Information may therefore be disclosed to or processed by suppliers and service providers located outside your state, province, or country.

Privacy and data-protection laws in those jurisdictions may differ from those applicable where you reside.

Where applicable law requires particular safeguards relating to international transfers of personal information, we will use appropriate measures as required by law.

16. INFORMATION PROVIDED THROUGH SOCIAL MEDIA OR THIRD-PARTY PLATFORMS

If you communicate with us through a social-media platform, messaging provider, ticketing platform, payment provider, or other third-party service, information may be processed both by Curated Experiences and by the applicable platform.

Your use of those platforms is also governed by their respective terms and privacy policies.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, suppliers, practices, or legal obligations.

When we update the Policy, we will revise the “Last Updated” date above.

Where required by applicable law, we will provide additional notice of material changes.

Your use of our Site or services following an update will be subject to the Privacy Policy then in effect, subject to any consent or notice requirements imposed by applicable law.

18. CONTACT US

For questions concerning this Privacy Policy or our privacy practices, or to submit a privacy request, contact:

Curated Experiences
Los Angeles, California
Email: contact@curatedexp.com
Website: www.curatedexp.com

Where applicable law requires an additional method of submitting a privacy request, Curated Experiences will make such method available.